Articles about Marketing

Holiday Brochures — are they still needed?

Friday, January 20th, 2012

Do you still look at printed holiday brochures?

I know I do, but is that me? Is it related to my age, having grown up pre-digital?

Here is now I choose my holiday accommodation.

Step 1

I collect holiday brochures of the places I might like to visit, that could range from touring Norway to staying on the beautiful Amalfi Coast in Italy, let’s not restrict my choice!

Holidays brochure

I then have a good read about the locations and look at various accommodation options and come up with a shortlist, at this stage I haven’t decided on location or who to book with.

This is where the words, images and bullet points will grab my attention.

Step 2

Now I go online and look at a wide range of websites, including Trip Advisor; the Travel Operator; location websites; weather reports; this is all essential research basically to see if they back up the information in the travel brochure.

Travel brochures have come a long way and despite the editing capabilities of Photoshop, they are more honest than they were 20 years ago!

At this stage I will also gather opinions from people, (Facebook and Twitter are a good way to do that), so social media has an important part to play.

Step 3

This is where the shortlist will get whittled down, and other factors will come into being, namely when to go, flight times, airports. I will probably also pop into my local Library and pick up a some guide books. There is a lot that I consider before actually booking that holiday

What about you?

I do realise I can be a bit fastidious but holidays are expensive and I want to ensure I make the right choice, but what do you like to do?

For me I enjoy sitting down looking at holiday brochures, but can you find what you want just using digital means?

Do you think the holiday brochure has had its day?

Step 3 update

I had been considering Austria, looks lovely, flying from Bristol, however it appears the Flight is no longer running. It appears in the brochure, but given they are produced months in advance, with a large print run, you could forgive that mistake, although a sticky label would cover that. No in my mind the cardinal sin is that the website doesn’t tell you! You put in your choice of Airport and it gives you options from other larger airports, but no explanation whatsoever. I eventually discovered this on a Forum, now that is unforgivable.

Direct mail can work

Monday, June 20th, 2011

During recent years there has been various debates about whether or not direct mail works. Some say not at all, some say yes, some say if your market is targeted correctly.

Here is proof that it can work – because I had a requirement that needed fulfilling.

I had a letter from Orange with regard to a phone for business, now I don’t currently have a contract with them but have been thinking about getting an iPhone 4, possibly from O2, so it arrived at just the right time.

I phoned them up, discussed various options, all of which are very good. I then started thinking about whether to have an iPad2 as well.

All because of a direct mail letter.

Good to listen

Wednesday, June 15th, 2011

A well known advert says “It is good to talk”, well I say it is also “Good to listen”.

If you have visited my website before just have a quick browse around (after reading this blog of course), you may notice some small changes after getting some very important feedback.

Page from Hooper Graphics website

Basically it seems I was getting a little Green/Purple obsessed and the purple mono-tones were not the right sort of imagery for all of the pages. So we have more colour on the pages!

Hooper Graphics web page

Also on the photography and watercolour painting pages there is a small amount of text explaining why they have been included, hopefully it all makes sense.

It has been good to listen, and I am still open to more feedback, so please either drop me an email or leave a comment below.

Successful website

Wednesday, March 16th, 2011

A few weeks ago I did a website for Green Clearance Company, they specialise in house clearance, as well as office and garden clearance and I was delighted when it got picked up on Google within a week.

I have just heard from Ed who tells me he has had good feedback from friends and friendly about the website, but more importantly it secured them two clearance jobs.

This is an excellent result and very pleased.

CIM Marketing Certificate

Monday, March 7th, 2011

I am delighted to report that I have passed the last module of my Chartered Institute of Marketing exams and have been awarded the Professional Certificate in Marketing Level 4.

It was exceedingly hard work, especially when trying to run the business at the same time, learnt a lot on the course.

Working with an Agency

Friday, January 28th, 2011

I have just read a really good blog from Rene Power about how to make the most of your Agency. I thought I would share it with you.

We are, after all, working towards the same goals, so if can work together on achieving those goals, the success will be greater.

Bad Sales Technique?

Wednesday, January 26th, 2011

As a Graphic Designer I am the first to admit I am no sales person, so it could be I have got it wrong, but if someone told me they were not interested in my services, then I would accept it and not bother them again.

Not so with Thomas Sanderson blinds.

They phoned a week after our name had been passed to them and asked if we were interested in their product. We said no – I have lots of lovely curtains and I don’t need blinds.

promotional printed material

It seems they haven’t accepted that we are not interested. First mailing arrived a few days later, with a thick A4 perfect bound catalogue. Now I am impressed with the design and printing of the catalogue, but what a waste of paper! Doesn’t fit in with my green principles at all.

Couple of days later, we have a 12 page full colour brochure, letter and offer leaflet (although the offer says if I order by the end of the year I can beat the VAT rise – is this the end of 2011 or an old leaflet?)

So the result is – I still don’t want blinds but actually if I did they would be the last people I would now use. Why? Because as a potential customer they have not listened to me.

I have just spotted the “Respecting your Privacy” tear off slip at the bottom, so I will fill it out and tell them not to bother me again, but I do find it infuriating that I have to tell them twice.

Frustrating Website

Monday, January 10th, 2011

Any website should contain a few basic MUSTs, as far as I am concerned

  • 1. Phone No
  • 2. Email

and if shown

  • 3. Correct working hours

Sounds simple doesn’t it.

stairlift

Unfortunately over the Christmas period I discovered a website that didn’t have that information correct.

My Mother-in-Law’s stairlift broke down, she phoned her contact number and there was no reply, we went on to the website phoned the number given but also no reply.

Tremorvah home page

We eventually found the opening hours (under Stairlift), according to the website the only day they were closed was Christmas Day, so we tried the email address that was on it. We didn’t get any response on any of it.

Tremorvah contact details

Eventually on 4th January we managed to speak to someone on the phone, who said the phone number was incorrect. So it is a mix of a very frustrating website, with incorrect data and not very good customer service.

To be fair, once we managed to speak to a human being, they came out within 4 hours and repaired it, the battery had gone flat. Unfortunately after a period of over a week walking up and down the stairs not sure my Mother-in-Law will be “repaired” quite so quick.

VAT increase

Tuesday, January 4th, 2011

Today the newspapers have been full of news articles on the VAT increase and how it will affect people.

Here is some good news for you – Hooper Graphics is not currently VAT registered, so this means no increase on my prices!!!

It is a bit like having a January Sale where you can save 20% on ALL your design work.

Composite Bank Notes

In real terms this means if the design cost is £500, then with VAT that would be £600, or a £1000 design fee would be £1200.

So by using Hooper Graphics the total cost of your work will go towards the design fee and not the Tax man, which helps if you cannot claim back your VAT.

Now that would be a nice January Sale feature, but of course in order to have an item classed as a Sale Item, it needs to have been sold at the higher price for a certain period.

Good value all year round – not just at Sale time.