Any website should contain a few basic MUSTs, as far as I am concerned
- 1. Phone No
- 2. Email
and if shown
- 3. Correct working hours
Sounds simple doesn’t it.
Unfortunately over the Christmas period I discovered a website that didn’t have that information correct.
My Mother-in-Law’s stairlift broke down, she phoned her contact number and there was no reply, we went on to the website phoned the number given but also no reply.
We eventually found the opening hours (under Stairlift), according to the website the only day they were closed was Christmas Day, so we tried the email address that was on it. We didn’t get any response on any of it.
Eventually on 4th January we managed to speak to someone on the phone, who said the phone number was incorrect. So it is a mix of a very frustrating website, with incorrect data and not very good customer service.
To be fair, once we managed to speak to a human being, they came out within 4 hours and repaired it, the battery had gone flat. Unfortunately after a period of over a week walking up and down the stairs not sure my Mother-in-Law will be “repaired” quite so quick.
